گروه خدمات فنی مهندسی رهگشافن

Machines
and plants are increasingly operated in places which are far away from the place
of manufacture. Manufacturers of plants must nevertheless be able to provide
support in the event of a fault. Especially during the warranty period this can
result in high costs. TeleService helps to reduce this
risk.

Highlights:
* Shorter response times for service call-outs
*
On-site service call-outs can be reduced by up to 60%
* Easy-to-handle
solution, tailored to industrial automation
* Support for SIMATIC-specific
services
* Support for PROFIBUS and Ethernet analog networks

The
possible applications for TeleService are manifold. Plants can be diagnosed,
values set and data transmitted from any place on earth via a telephone
cable.TeleService contributes significantly to reduce travel and personnel costs
for service calls and has therefore been a standard product in automation for a
long time.

SIMATIC TeleService comprises the following coordinated
components:
* TeleService adapter with integral analog or ISDN modem and
serial interface for external modem, e.g. wireless modem
* TeleService
software with access data management, enabling user-friendly establishment of
the connection to the automation components
* Function blocks for remote
maintenance, remote link, and alarm via SMS or fax

Application:
*
Remote maintenance
For remote maintenance a technician dials into a remote
plant by telephone. STEP 7 can be used to read status information or to correct
the user program remotely.

HomePage:
http://www.automation.siemens.com/simatic/industriesoftware/html_76/products/teleservice.htm